There is no register an enquiry lands in
What is missing
Sales has committed to a register every enquiry reaches and a first reply within one working day. The register is built and waiting on one approval; until it is live, an enquiry arrives in a shared mailbox with no owner against it.
What it stops
A first-reply target needs a clock, and a clock needs a moment the enquiry was received. A shared mailbox has that moment and nothing that says whose it is — so the target cannot be scored, and the enquiry that nobody picks up leaves no trace that it arrived.
What would close it
Give the approval. The register is the instrument three of this department's key results are read from, and it is one decision away.
What it is worth
Three key results in one department are read from an instrument that does not exist yet. It is waiting on an approval, not on money.
Read from The company's shared mailboxes - finance@, sales@, dispatch@ · What each person described about the reports they make
Accepting this tells Deepak (Sales) at the same moment you are told, in their own terms. Nothing they are measured on moves unless they agree to it.