A complaint does not come back a second time
38%on trackOmkar · Quality · FY 2026-27
Expected 40% by now
- Causes that appear twice in a quarter: 3 → 02 / 0 repeat causes33%
- Days to close an NCR: 21 → 715 / 7 days43%
2 key results · 2 key actionsOpen this goal ›