Starting from a blank page is the hardest way to do this. Start from last quarter, or a template for your role — nothing is a goal until you edit it and commit it.
The goal
You already have one this quarter: “A complaint does not come back a second time”. One is the advice.
Key results
2More than one, so what share each is worth changes the arithmetic. Set the weights — a weight changes the arithmetic, never a fact.
Already under this: Every NCR of the last two quarters sorted by cause, so a repeat is visible on the day it repeats
Already under this: An NCR gets an owner and a date the hour it is raised