Waiting for you
1Move the second bracket lot from 5 September to 12 September, and tell Priya and Deepak before the customer hears it elsewhere.
Operations agent · it read: The rework on the first bracket lot, logged 24 August; The promised date of 5 September on the second lot; That the same fixture does both lots; Suresh's dispatch tracker, current to yesterday 6:10 PM
It would set — promise prm-sharma-lot2 · promised_for → 2026-09-12
Already decided
Nothing yet.
What these agents may never do
Sales
Salespeople and their head
Logs what was said after a meeting, drafts the follow-up, and flags a deal that has gone quiet. The record stays current without anybody opening a CRM to type into it.
- Never price — A price is a commercial decision. An agent that can set one can lose money without anybody deciding to.
- Never discount — Same reason, and a discount is the one a customer will hold us to.
- Never stage:won — Winning is a fact somebody confirms, not an inference from a hopeful sentence.
Operations
Coordinators, planners and delivery leads
Proposes a change to a promised date with the reason and who has to be told, and keeps the at-risk list honest. It never decides — it assembles the decision.
- Never customer_commitment — A promise to a customer is made by a person who can be held to it.
- Never scope — Changing what was agreed is a commercial act, not an operational one.