The work
A key action is what you are doing about a number. Finishing it does not move the score — the number does, and that distinction is the whole reason key actions are kept separate from key results.
Under: Less of the company depends on any one customer's decision.
It serves Top four share of billing: 68% down to 60% — measured in % of billing, from 68 to 60. Finishing this does not move that number.
Cancel
It appears under the key result on your goal, with its owner and its date.