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• Bring the collection cycle under 60 days · Ramesh

  • Collection cycle from 81 to 60 days — 74 days against 60
  • No invoice past 90 days — 1 invoices against 0

  Missed on both; the cycle moved 7 days. Sharma's #482 went past 90 in the last week.

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• Ship on the promised date · Vinod

  • On-time dispatch from 71% to 85% — 79 % against 85

  Six points, not fourteen. The nine-day steel delay took the rest.

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• Halve customer rejections · Shubhangi

  • Customer ppm from 1,840 to 900 — 1120 ppm against 900

  Hole pitch on MB-114 twice — the same cause, the finding on the NCR page.

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Shapes, not numbers — the first one is for your unit. A template never carries a target, because a target is a fact about this company and this quarter.

• Fewer returns, faster answers · Head of quality

  Customer ppm, down · Internal rejection at final inspection, down · Days to close an NCR, down · Gauges out of calibration on audit day, zero

  Two rates and two clocks. The audit reads the calibration register first.

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• Grow without depending on one buyer · Head of sales

  Share of revenue from the largest customer, down · New logos signed, up · Quote-to-order days, down · Discount given as a share of list, held

  The four numbers a sales head at a supplier is judged on; concentration is the one nobody volunteers.

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• Money in on time, filings never late · Accounts

  Collection cycle, down · Invoices past 60 days, down · Statutory filings on the date, all · Payables paid on their date, all

  Both sides of the money, and the calendar that never decays.

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• The record is current before the truck leaves · Dispatch and stores

  Dispatch tracker updated same day, every day · Challan and tracker never disagree · Handoffs acknowledged within a day

  A tracker that lags is a tracker nobody trusts; the streak is the goal.

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• Everyone knows their goal and their policy · Head of HR

  People with an accepted goal, all · Policies acknowledged by the date, all · Joiners with a laptop on day one, all

  Coverage, coverage, coverage — the three things HR is asked for on day one of any audit.

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