Your values
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Demo mapWhat this business is run on, in your words. Corto read the values out of your answer.
What do you stand for, and what values do you want this business run on? Say it the way you would to a new head on his first day.
We tell the truth early, even when it is bad news. We give a date we can hold and we refuse the one we cannot. Whoever finds a problem fixes it and then says so. Salaries first, and the work stays in Bhosari with the people who built it. And we grow on our own money — a loan for a machine, never for expenses, and no share of the company sold.
Your answer, 22 August.
Bad news travels fastest
What it looks like · A problem is said out loud the hour it is found, to the person who can act on it — not at the review, not after the customer has noticed.
What we never do · Finding out from the customer what our own people already knew.
Mistakes I can take. Being told late, that I cannot — by then it is my word to the customer that is broken.
We say no before, not sorry after
What it looks like · A date or a tolerance is refused on the call if we cannot hold it, and an order is allowed to be lost that way.
What we never do · Agreeing to a date we already know we will miss.
You say no on the phone, then. Not after. I have lost orders this way and I sleep fine.
Fix it yourself, then tell someone
What it looks like · The person who finds it handles it, whatever the hour and whoever's job it was — and says so afterwards so it can be prevented next time.
What we never do · Leaving a known problem for the shift that comes after.
He unloaded it himself, alone, and re-checked every box. Nobody told him.
The people here are the company
What it looks like · Salaries are paid before anything else, and the company grows where its people already live.
What we never do · A late salary, or moving the work away from Bhosari.
I will not leave Bhosari — the people here are my people. And salaries will never be late, whatever happens.
We grow on our own money
What it looks like · Borrowing is against an asset that earns — a machine, never a month's expenses — and no share of the company is sold to fund growth.
What we never do · Outside equity, or a loan taken to cover running costs.
A loan for a machine is fine — a machine earns. A loan for expenses, never.