Disagreements

Both statements, timestamped, side by side, in front of the lowest manager covering both — derived from the reporting lines, never chosen. Corto never picks a winner. A manager decides, and the decision carries their name. Where a person says done and the record says nothing, both facts are shown and neither is overwritten.

• Batch 7 — is it done?done disputedsays done, record says lessopen 4 days · with Vinod — the lowest manager covering both

  Said first · Nilesh · 21 Aug, 12:35 pm

  “Batch 7 is complete. 300 housings machined, deburred and on the pallet by the line. Handed to dispatch.”

  Said second · Suresh · 22 Aug, 4:10 am

  “120 went on the lorry on the 22nd. That is what the tracker has. I have not seen 300 at the gate — 288 cleared inspection and 168 are still in the QA cage.”

  The record: The dispatch tracker shows 120 dispatched against a 300-piece line; the NCR shows 12 rejected. Neither statement is overwritten.

  Usually: Usually the answer is that the tracker was not updated, or that 'done' meant made rather than gone. Both are true here at once.

  3 nudges to the two of them — three unanswered, so they stop being asked; it goes up instead · to Meera on 29 Aug if still open · escalations end at the founder

• Sharma's revised quote — did the price approval reach Rahul?handoff disputeda handoff nobody can findopen 2 days · with Deepak — the lowest manager covering both

  Said first · Priya · 24 Aug, 4:45 am

  “I sent Rahul the revised Sharma quote for the price approval on the 20th, in the morning, before I left for Chakan.”

  Said second · Rahul · 24 Aug, 5:10 am

  “Nothing reached me. The last thing from Priya on Sharma was the 12 August enquiry note. I would have raised it the same day.”

  The record: No handoff was recorded on the 20th; the quote is still idle at 6 days on the pipeline. Nothing in the record supports either statement.

  Usually: Usually the answer is that it went by a channel Corto does not read. That is why a handoff needs two signatures.

  1 nudge to the two of them · to Meera on 31 Aug if still open · escalations end at the founder

  Record the decisionBoth in a room

• Sundaram's September schedule — was it acknowledged?decided by Deepak12 Aug, 5:30 am · opened 11 Aug · covering manager derived: Deepak

  Both right. The mail went to the old address; the contact record was corrected and the acknowledgement resent. No fault.

  Ajay: “I sent the acknowledgement to Sundaram's planner on the 8th.” · Rahul: “Sundaram's planner called on the 11th saying nothing came.”