Account
Vaayu Retail Pvt Ltd
Health 57 · watch
57
Health watch
Five drivers with weights and the fact behind each. The score is the tool's number; the drivers are why.
- Delivery against promiseweight 25%70
Pilot handed over 2 August; rollout 11 of 36 outlets, on plan.
- Acceptance and billingweight 20%30
Pilot delivered and NOT accepted for 29 days. ₹10,50,000 cannot be invoiced until it is.
- Tickets and incidentsweight 20%65
Five tickets in August, three about store Wi-Fi rather than the software.
- Executive relationshipweight 20%55
Sponsor changed in July; the new COO has not met us.
- Voice of the customerweight 15%60
CSAT 4/5 from store managers; nothing from the COO.