Account
Vaayu Retail Pvt Ltd
Health 57 · watch
- acceptanceAcceptance note 29 days outstanding. Nobody has chased it.31 Aug 2026
read from the record · high
- escalationAcceptance note 29 days outstanding; ₹10,50,000 blocked; new COO unmet. Needs the MD call the playbook asked for on day 3.31 Aug 2026
to Anjali · open
- csatCSAT 4 — Store manager, Pune5 Aug 2026
Easy to use. The Wi-Fi in the store is the problem, not the app.
Store manager, Pune · the customer's own words
- csatCSAT — Rollout ticket closed5 Aug 2026
to the Programme lead, held for Rahul · answered · scored 4
- relationshipExecutive sponsor left. New COO, no meeting yet.14 Jul 2026
read from the record · medium
- playbookAccount at risk14 Jul 2026
Rahul called the old sponsor's replacement. The MD call was never booked; the acceptance note has now sat 29 days.
1 of 3 steps done · running