Northwind Logistics Inc.

demowho and where

Not a feature. Sign-in decides both of these; until then, this does.

Demo map
Customer success

Northwind Logistics Inc.

Client · T&M

Account

Northwind Logistics Inc.

Health 66 · watch

The renewal book
Health5Activity7Signals2Voice2Asks1Escalations1Playbooks1Renewal0
66

Health watch

Five drivers with weights and the fact behind each. The score is the tool's number; the drivers are why.

  • Delivery against promiseweight 25%45

    Phase two slipped twice — 31 Aug to 5 Oct. One slip theirs, one ours.

  • Acceptance and billingweight 20%55

    132 hours delivered and unbilled; August not invoiced because scope was disputed.

  • Tickets and incidentsweight 20%80

    Two tickets open, both inside the agreed time.

  • Executive relationshipweight 20%85

    Their CTO introduced us to a Texas distributor on 27 August.

  • Voice of the customerweight 15%70

    NPS 8 from the CTO; 6 from the warehouse ops lead.