Account
Northwind Logistics Inc.
Health 66 · watch
- expansionReferral to a Texas distributor: same integration, USD engagement.27 Aug 2026
read from the record · good
- deliveryPhase two moved to 5 October — the second slip, and this one is ours (Kartik was on Vaayu).26 Aug 2026
read from the record · high
- escalationSecond slip, ours. Renewal conversation is happening in the wrong room.26 Aug 2026
to Anjali · open
- npsNPS 8 — CTO14 Aug 2026
The team is good. The dates are not. I would rather a later date that holds than an earlier one that moves.
CTO · the customer's own words
- npsNPS 6 — Warehouse ops lead14 Aug 2026
I find out about changes from the developers, not from an account manager.
Warehouse ops lead · the customer's own words
- npsNPS — Release 1.4 shipped to the store network14 Aug 2026
Two people answered — an 8 and a 6. Both kept; the average is not the finding.
to the VP Operations, held for Rahul · answered · scored 8
- playbookRenewal7 Jul 2026
The one-pager went. The renewal conversation was folded into the phase-two slip conversation, which is the wrong room for it.
2 of 4 steps done · running