Updated 2026-08-26
When this, then these
5A rule is a sentence: when this happens, then do these. Every firing is a log line with a subject and a result. A rule never sends outside the building — that still goes through the outbox, held for a name — and it never writes to a customer’s system.
- A quote goes quietonowner Deepak · fired 3 times, last 25 Aug, 1:35 am
when a deal at quoted has had no activity for 5 days
- then create a task owner — Call about the quote
- and enrol in the sequence “seq-quote-chase”
- and tell Deepak — one line, on Today
- An enquiry unanswered for an houronowner Deepak · fired 2 times, last 22 Aug, 6:00 am
when an enquiry has had no first response in 60 minutes
- then tell owner — a push, inside quiet hours it waits
- and escalate Deepak after 180 minutes
- An invoice seven days overdueonowner Ramesh · fired 4 times, last 20 Aug, 1:30 am
when an invoice passes 7 days past due
- then put on the schedule — rung two of the ladder — a draft in the outbox, held for Ramesh
- and tell Ramesh — on Today
- A ticket about to miss its reply timeonowner Meera · fired 1 time, last 26 Aug, 4:01 am
when a ticket is 60 minutes from missing first reply
- then tell assignee — on Today
- and escalate unit head after 60 minutes
- Somebody joinsoffowner Meera · fired 0 times
when an employment record starts
- then create a task Rahul — Laptop and accounts ready the day before
- and create a task manager — First-week plan
- and assign the documents — the policies that need acknowledging, by day 7
Off until the onboarding checklist is decided — Meera, 20 Aug.