What the rules did
6- 26 Aug, 4:11 amNew enquiry from a marketplaceenq-1 — Precision Autocomp, Aurangabad · to Sneha
Round-robin: after Priya the next was Ajay, on approved leave from tomorrow — skipped by the one-day look-ahead; assigned to Sneha. Priya took it over at 09:41 because she knows the buyer, so the record shows Priya as the one who holds it; the rule's choice stays beside hers.
- 26 Aug, 4:01 amA ticket about to miss its reply timetkt-1 — first reply due 12:05 · to Rahul
Rahul told on Today at 09:31. He replied at 08:31 already — the rule fired on a stale read and said so; nothing escalated.
- 26 Aug, 2:35 amA laptop, a phone, or accesstkt-1 — Datta's laptop will not boot · to Rahul
Least loaded at 08:05: Rahul 0 open, Bhavesh 0 — a tie, broken by pool order; assigned to Rahul. By the evening Rahul carries 1 and Bhavesh 0, so the next one goes to Bhavesh.
- 25 Aug, 1:35 amA quote goes quietdeal-sharma-q3 — Q3 bracket order, revised terms · to Priya
Idle 5 days at quoted. Task 'Call about the quote' created for Priya; enrolled in Quote sent — the chase (already on it since the 20th, so nothing doubled); Deepak told on Today.
- 22 Aug, 6:00 amAn enquiry unanswered for an hourenq-2 — Nashik Gears · to Ajay
No first response in 60 minutes; Ajay pushed at 11:30. Answered at 11:52; the escalation at 180 minutes did not fire.
- 20 Aug, 1:30 amAn invoice seven days overdueinv-519 — Sharma Traders, ₹1,30,400 · to Ramesh
Seven days past due. Rung two of the ladder: a draft in the outbox, held for Ramesh. Nothing sent by the rule.