Team

• Anil’s expectation of this department

  Not written. He said: “Dilip is Vinod's man. The plant is one thing — write it under Vinod.” — Anil Mehta

• This department’s goals

  “A breakdown stops being the reason a customer was told no.” is agreed, but Dilip has not accepted it. — Dilip Waghmare

• Released by the head

  Cannot be released until the two facts above hold.

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