Why this goal

A goal Corto proposed has a reason it exists. This is that reason, with the record behind it.

No finding sits behind this one. It was written by its owner rather than proposed from the diagnosis, which is not a fault — but it means Corto cannot tell you why it exists, only whether it holds up.

It serves The company can lose any one person without losing what they know., a department goal.

Every record under every number in this goal — where it came from, how it was read, and when it was true.

• Corto service desk

  from a filed or system record

  Used for: Requests closed without reaching me: 41% → 75%

  The record

  tickets.json, categories and SLA policies

  How read

  read of the tenant's own records

  True as of

  26 Aug 2026 · refreshed daily

If every one of them lands, is the goal true? If the answer is no, the goal is measuring the wrong things.

If the company can lose any one person, that has to include me. Today every request routes through my desk and stops there when I am out.

SMART, checked against the goal itself. Where Corto asks more than SMART does, it says so — it is not a badge, it is what was actually tested.

• S

  Specific

  holds

  The goal names a change, and leaves every number to its key results.

  SMART asks a goal to be specific. Corto asks it to be specific WITHOUT a number in it, so the target can move without rewriting what the company is trying to do.

• M

  Measurable

  holds

  All 1 key results carry a start value, a target, a unit and the record they are read from.

  SMART asks for a number. Corto asks WHERE THE NUMBER COMES FROM — the actual record — because a target nobody can read is not measurable, it is only numeric.

• A

  Achievable

  not yet

  Nothing is being done about this yet — no initiative sits under it.

  Corto does not judge whether an ambition is realistic — that is the founder's to set. It checks the two things it can see: that somebody is working on it, and that the number can actually be read.

• R

  Relevant

  holds

  It serves “The company can lose any one person without losing what they know.”, which is HR & Admin's.

  SMART asks whether a goal matters. Corto asks WHAT IT SERVES, by name, all the way up to one of the three destinations — so relevance is a chain you can follow rather than an opinion.

• T

  Time-bound

  holds

  It runs to FY 2026-27, and nothing is scored before that period begins.

Read this before you argue with anybody using the rest of the page. A case that states no limit is a sales sheet.

• What Corto service desk cannot tell you

  a problem nobody raised a ticket for