The work
A key action is what you are doing about a number. Finishing it does not move the score — the number does, and that distinction is the whole reason key actions are kept separate from key results.
Under: A breakdown stops being the reason a customer was told no.
It serves Unplanned downtime: 38 → 15 hours a month — measured in hours a month, from 38 to 15. Finishing this does not move that number.
Cancel
It appears under the key result on your goal, with its owner and its date.