The work
A key action is what you are doing about a number. Finishing it does not move the score — the number does, and that distinction is the whole reason key actions are kept separate from key results.
Under: A breakdown stops being the reason a customer was told no.
It serves Planned service done on schedule on the four main machines — measured in of 4 machines on schedule, from 0 to 4. Finishing this does not move that number.
Cancel
It appears under the key result on your goal, with its owner and its date.