A breakdown stops being the reason a customer was told no.

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A breakdown stops being the reason a customer was told no.

Dilip Waghmare · Maintenance · Oct – Dec 2026

not started

Agreed, but Dilip has not accepted it. Nothing is measured against a goal its owner has not seen.

Nothing is measured against it until you accept it.

Key results 3

  • No drive is connected for Maintenance. There is nowhere for the log to be live.

    How it is known
    Corto reads this from a connected system
    Measured in
    the connected drive
    The record behind it
    What each person entered about themselves when they joinedthe company's own figure, not a record

    What is being done about it

    • Breakdown log created on the connected drive, columns agreed with both shift supervisors

    Finishing it does not move the score.

The line, all the way up

  1. this goalA breakdown stops being the reason a customer was told no.

    Yours.

  2. CompanyLess of the company depends on any one customer's decision.13%

    Dilip carries part of what Anil has to deliver.

  3. the pillarEarn the second part, not just the first order

    A buyer who takes two parts from us does not re-source on price alone. Depth per customer is the moat, not the number of logos.

  4. the destinationBy 2032 no single customer's decision can end Mehta Auto — four different industries buy from it, and it sells abroad as well as at home.

    This pillar exists to get to one destination of three: nobody can end us with one phone call.

Why this goalWhat Corto read to propose it, and what it cannot stand behind

Corto’s defence of this goal — the finding, the evidence, and its limits.