Customer success — health, renewals, the voice of the customer

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Customer success — health, renewals, the voice of the customer

Sahyadri Systems

2

Accounts at risk

August · Customer success health rules · Record

25

NPS

August · Voice of the customer · Record

₹36,00,000

Renewals due in 180 days (rupee engagements)

August · Account renewal dates · Record

Accounts at risk

Health below the band, or a high signal. The count, month by month.

Customer success health rules · Record

NPS

From the answers in Voice of the customer. The tool’s number, shown as the tool’s number.

Voice of the customer · Record

What movedthe last complete month against the one before — never the month still running

  • Accounts at risk was flat in August — 2 to 2. Customer success health rules — from a filed or system record.
  • NPS was flat in August — 25 to 25. Voice of the customer — from a filed or system record.
  • Renewals due in 180 days (rupee engagements) was flat in August — ₹36,00,000 to ₹36,00,000. Account renewal dates — from a filed or system record.