The reminder ladder

Rungs from an invoice's due date. Each rung puts a draft in the outbox, held for a person's name — the schedule never sends. A rung that falls inside quiet hours waits for 07:00.

• Reminder ladder on an overdue invoice5 rungs, day 0 · 7 · 21 · 45 · 60 · Ramesh

  A draft in the outbox at each rung, held for a person's name. Nothing is sent by the schedule; a rung inside quiet hours waits for 07:00.

  Runs per invoice, from its due date · 1 of 1 on time · from the outbox — obx-1 to Sharma is rung four, sent by Ramesh on the 25th

  1. day 0 · Statement, courteous — the invoice is due today
  2. day 7 · First reminder, naming the promise if one was made
  3. day 21 · Second reminder, copying the account owner
  4. day 45 · Ramesh calls; a draft goes to the outbox for Deepak to send
  5. day 60 · Anil is told, with the account's whole exposure
  • 25 Aug · done by Ramesh — Rung four on invoice 482 (day 45 passed on the 30th of July; the call was made on the 25th and the draft went to the outbox as obx-1). Sent by Ramesh.
  • 27 Aug · open — Rung five on invoice 482 falls tomorrow: day 60 was the 15th; Anil has not been told with the whole exposure. Open.