Closed and disputed

Hole pitch out of tolerance on 40 pieces from the first lot

“The forty pieces are sorted. What is not sorted is why nobody caught it here first.”

Hole pitch out of tolerance on 40 pieces from the first lot

Sharma Traders · 78 h to resolve · began as a conversation and was converted, not retyped
Cause: Fixture had drifted after the die change on 18 August. Re-set, and the check sheet now records pitch on the first piece of every shift.
CSAT 5/5 — “Fixed before I got back from lunch.”
Not sorted — “The forty pieces are sorted. What is not sorted is why nobody caught it here first.”PDFThe customer's inspection report on the 40 pieces94 kB

Press 2 tripped again on the night shift

Ganesh Bhosale · 7.7 h to resolve
Cause: Fixture had drifted after the die change. Reset and re-clamped.
Did this fix it? — not yet asked, or not answered. A team number, never a per-person one.

Press 2 overload again, second time this month

Santosh Jadhav · 4.8 h to resolve
Cause: Fixture had drifted after the die change. Reset and re-clamped.
CSAT 3/5 — “Works. Took three visits.”

Cannot open the shared drive since the password change

Sneha Kadam · 1.8 h to resolve
Cause: Her account was not in the group the drive was moved to.
Did this fix it? — not yet asked, or not answered. A team number, never a per-person one.
Sorted — “Worked straight away once he added me to the group.”