Signals and escalations

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AjayPriyaDeepakAnil
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Customer success

Signals and escalations

5 accounts · 3 at risk · 2 escalations open · NPS -50 from 2

Updated 2026-08-26
Same screen, other company —Mehta AutoSahyadri Systems

Escalations, open

2
  • Sundaram Auto Systems20 Aug · to Anil

    Third schedule cut in a row; a trial supplier named. Needs the founder call.

    open
  • Beta Forgings25 Aug · to Anil

    Second returned cheque; Anil is calling them himself.

    open

Signals, newest first

  • commercialSharma TradersRevised quote sent; no reply in 6 days. Price is the sticking point.25 Aug
  • paymentBeta ForgingsSecond returned cheque, ₹1,20,000. Credit hold until it clears.25 Aug
  • scheduleSundaram Auto SystemsSeptember schedule received: 20,500 pieces — down from 22,000. Third cut in a row.20 Aug
  • commercialMeridian Drivetrain LtdAsked for a 3% annual price-down at renewal. Standard in this industry; the answer decides the margin for 2027.18 Aug
  • qualitySundaram Auto SystemsNCR raised for hole pitch on lot 4471. Rework at their end.12 Aug
  • paymentSharma TradersPromise to pay #482 by 20 August broken.11 Aug