Sundaram Auto Systems

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Customer success

Sundaram Auto Systems

Tier-1 · rate contract

Account

Sundaram Auto Systems

Health 65 · watch

The renewal book
Health5Activity7Signals2Voice1Asks1Escalations1Playbooks2Renewal0
  • scheduleSeptember schedule received: 20,500 pieces — down from 22,000. Third cut in a row.20 Aug 2026

    read from the record · high

  • escalationThird schedule cut in a row; a trial supplier named. Needs the founder call.20 Aug 2026

    to Anil · open

  • playbookAccount at risk20 Aug 2026

    Ajay called on the 20th. Answer: 'a new supplier in Aurangabad is being trialled on brackets'. The founder call has not been booked.

    1 of 3 steps done · running

  • qualityNCR raised for hole pitch on lot 4471. Rework at their end.12 Aug 2026

    read from the record · medium

  • npsNPS 6 — Purchase head25 Jul 2026

    Quality is fine. Communication on delays is not — we hear from the transporter before we hear from you.

    Purchase head · the customer's own words

  • npsNPS — Quarter ended — the schedule for Q2 confirmed25 Jul 2026

    Answered in five days; the sentence is on the voice tab.

    to the Purchase head, held for Ajay · answered · scored 6

  • playbookQuarterly review with a Tier-18 Jul 2026

    July review done. Minutes sent on the 25th.

    4 of 4 steps done · running