Account
Sundaram Auto Systems
Health 65 · watch
65
Health watch
Explainable, not a black box: five drivers, each with a weight, each with the fact behind it. The score is the tool's number — shown as the tool's number — and the drivers are why.
- Schedule vs actual offtakeweight 30%55
August schedule 22,000 pieces; actual 19,800 — 10% under, second month running.
- Payment behaviourweight 20%90
Paid within 48 days on average; nothing past due.
- Quality and complaintsweight 20%60
One open NCR (hole pitch), the third this year.
- Relationshipweight 15%70
Last plant visit 22 July; purchase head met; no meeting with the SQA head since March.
- Voice of the customerweight 15%50
NPS 6 from the purchase head in July: 'quality is fine, communication on delays is not'.