Setup

Connect the company's apps

2 of 18 connected to the real thing · the rest run on sample data and say so · security review cleared 25 Aug

What moves into Corto

1 of 4 parts switched over · 0 of 3 decisions made

Where the data lives

IN · decided 24 Aug

Who can do what

19 actions, sorted by what they cost rather than by who you are · 5 handed over and written down

Rules and assignment

4 of 5 rules on · 4 assignment rules — who gets a new enquiry or ticket, and what happens when something sits

What we hold, and what we will not do

Export everything, delete everything, the agents' switches, the second step at sign-in — identical whether the company pays or not

What is live and what is simulated

Every outside dependency, and which key it is waiting for