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Rules the team set for itself and broke
- “Dispatch confirmations by 4 PM on the day.” — Suresh owns it. Corto checked the work-item table: Beta's confirmation for Tuesday was not made by 4 PM, and Tuesday's check-in went unanswered.
Tue, 11 Aug — held by Vinod, 3 present
Went well
- · The tracker was updated at 6 PM thirty-eight days running.
- · Sharma's second lot went out net of returns, and the challan said 520 of 600 rather than 600.
Did not
- · The production log is nobody's and it lands on Suresh.
- · Beta's dispatch was confirmed after the customer rang, not before.
The rules, and whether they held
Dispatch confirmations by 4 PM on the day.
Corto checked the work-item table: Beta's confirmation for Tuesday was not made by 4 PM, and Tuesday's check-in went unanswered.
SureshbrokenThe production log moves to the second shift.
Not checkable by Corto — Vinod says at the next retro.
VinodopenA date move on an order carries the reason and whether the customer was told.
Corto checked the promise record: every move since the retro carries a reason and 'customer told'.
Sureshkept