What it looks like
A problem is said out loud the hour it is found, to the person who can act on it — not at the review, not after the customer has noticed.
What we never do
Finding out from the customer what our own people already knew.
Where it came from
“Mistakes I can take. Being told late, that I cannot — by then it is my word to the customer that is broken.”
Anil Mehta, asked what this business stands for
Owned by Anil Mehta · last changed 22 Aug 2026