The work
A key action is what you are doing about a number. Finishing it does not move the score — the number does, and that distinction is the whole reason key actions are kept separate from key results.
Under: Nobody loses a morning to the building
It serves Facility tickets closed within a day: 47% → 90% — measured in %, from 47 to 90. Finishing this does not move that number.
Cancel
It appears under the key result on your goal, with its owner and its date.