The work
A key action is what you are doing about a number. Finishing it does not move the score — the number does, and that distinction is the whole reason key actions are kept separate from key results.
Under: The machine shop stops sending its problems downstream
It serves Internal rejection: 2,400 → 1,200 ppm — measured in ppm, from 2400 to 1200. Finishing this does not move that number.
Cancel
It appears under the key result on your goal, with its owner and its date.