A breakdown stops being the reason a customer was told no.

Key results 3

• A breakdown log live on the connected drive by 19 September0 of 1 in place0 → 10%

  No drive is connected for Maintenance. There is nowhere for the log to be live.

  How it is known

  Corto reads this from a connected system

  Measured in

  the connected drive

  What is being done about it

  • Breakdown log created on the connected drive, columns agreed with both shift supervisors

  Finishing it does not move the score.

• Planned service done on schedule on the four main machines0 of 4 machines on schedule0 → 40%
• Unplanned downtime: 38 → 15 hours a month38 hours a month38 → 150%

The line, all the way up

1. this goalA breakdown stops being the reason a customer was told no.

   Yours.

2. CompanyLess of the company depends on any one customer's decision.13%

   Dilip carries part of what Anil has to deliver.

3. the pillarEarn the second part, not just the first order

   A buyer who takes two parts from us does not re-source on price alone. Depth per customer is the moat, not the number of logos.

4. the destinationBy 2032 no single customer's decision can end Mehta Auto — four different industries buy from it, and it sells abroad as well as at home.

   This pillar exists to get to one destination of three: nobody can end us with one phone call.