The company can lose any one person without losing what they know.

Key results 2

• A named second for both single-point roles, doing part of the work already0 of 2 roles covered0 → 20%

  How it is known

  The owner says so and attaches what shows it

  Measured in

  The founder, in the X2 interview

  What is being done about it

  • A named second for dispatch (Mahesh, under Suresh) and for filings (Girish, under Ramesh), agreed with Vinod and Anil

  Finishing it does not move the score.

• Sales and quality roles for the new accounts filled before the accounts open38 contributing employees38 → 420%

The line, all the way up

1. this goalThe company can lose any one person without losing what they know.0%

   Yours.

2. CompanyLess of the company depends on any one customer's decision.13%

   Meera carries part of what Anil has to deliver.

3. the pillarEarn the second part, not just the first order

   A buyer who takes two parts from us does not re-source on price alone. Depth per customer is the moat, not the number of logos.

4. the destinationBy 2032 no single customer's decision can end Mehta Auto — four different industries buy from it, and it sells abroad as well as at home.

   This pillar exists to get to one destination of three: nobody can end us with one phone call.