The company can lose any one person without losing what they know.

Key results 2

• A named second for both single-point roles, doing part of the work already0 of 2 roles covered0 → 20%

  How it is known

  The owner says so and attaches what shows it

  Measured in

  The founder, in the X2 interview

  The record behind it

  The founder, in his interviewthe company's own figure, not a record

  What is being done about it

  • A named second for dispatch (Mahesh, under Suresh) and for filings (Girish, under Ramesh), agreed with Vinod and Anil

  Finishing it does not move the score.

• Sales and quality roles for the new accounts filled before the accounts open38 contributing employees38 → 420%

The line, all the way up

1. this goalThe company can lose any one person without losing what they know.0%

   Yours.

2. CompanyLess of the company depends on any one customer's decision.13%

   Meera carries part of what Anil has to deliver.

3. the pillarEarn the second part, not just the first order

   A buyer who takes two parts from us does not re-source on price alone. Depth per customer is the moat, not the number of logos.

4. the destinationBy 2032 no single customer's decision can end Mehta Auto — four different industries buy from it, and it sells abroad as well as at home.

   This pillar exists to get to one destination of three: nobody can end us with one phone call.