Nobody loses a morning to the building

Key results 2

• Facility tickets closed within a day: 47% → 90%47 %47 → 900%

  How it is known

  Doing the work creates the record

  Measured in

  Corto service desk, facility categories

  No key actions yet

• Complaints that come back: 6 → 1 a month6 repeat complaints a month6 → 10%

The line, all the way up

1. this goalNobody loses a morning to the building0%

   Yours.

2. HR & AdminThe company can lose any one person without losing what they know.0%

   Bhavesh carries part of what Meera has to deliver.

3. CompanyLess of the company depends on any one customer's decision.13%

   Meera carries part of what Anil has to deliver.

4. the pillarEarn the second part, not just the first order

   A buyer who takes two parts from us does not re-source on price alone. Depth per customer is the moat, not the number of logos.

5. the destinationBy 2032 no single customer's decision can end Mehta Auto — four different industries buy from it, and it sells abroad as well as at home.

   This pillar exists to get to one destination of three: nobody can end us with one phone call.