Customer success — health, renewals, the voice of the customer

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Customer success — health, renewals, the voice of the customer

Mehta Auto

3

Accounts at risk

+50% on Jun

July · Customer success health rules · Record

0

NPS

July · Voice of the customer · Record

₹5,24,00,000

Renewals due in 180 days

July · Account renewal dates · Record

Accounts at risk

Health below the band, or a high signal. The count, month by month.

Customer success health rules · Record · *Aug is to the 26th only

NPS

From the answers in Voice of the customer. The tool’s number, shown as the tool’s number.

Voice of the customer · Record · *Aug is to the 26th only

What movedthe last complete month against the one before — never the month still running

  • Accounts at risk up 50% in July — 2 to 3. Customer success health rules — from a filed or system record.
  • Renewals due in 180 days was flat in July — ₹5,24,00,000 to ₹5,24,00,000. Account renewal dates — from a filed or system record.