Heads' review - the week, and the export enquiry
Monday, 24 August · 10 am · 52 min
In the room
Anil Mehta, Deepak Patil, Vinod Shirke, Shubhangi Desai, Prakash Kulkarni, Meera Kulkarni, Dilip Waghmare
Organised by Meera Kulkarni
What the room decided
Changes no record, and is the first thing everyone forgets.
What Corto would change · 3
Nothing is written until you confirm it, one at a time. Every change keeps the transcript as its source.
Task
created: Ask the Stuttgart enquiry whether they want a sample or a quote first — Prakash, before Friday
Task
created: Establish how far the dispatch tracker's end-of-shift entry moves the on-time number — Vinod, this week
Key result · Dispatched on the promised date
instrument: dispatch tracker
instrument disputed — the tracker records the shift, not the hour
What somebody has to answer
Asked of people who were not in the room. Corto asks before it writes.
A goal rests on this · Vinod
The on-time key result rests on the dispatch tracker, and this meeting said the tracker records the shift rather than the hour. Deepak and Vinod both own targets built on it.
If not: Corto marks the key result's instrument as disputed until Vinod says what it should be.
Rule 9: a key result may not count into an instrument that does not measure what it claims to.
What the company now knows
Exporting a housing: what has to be true first
IATF scope already covers housings. A new export customer additionally needs a PPAP submission; at level three that is six to eight weeks. So the first question to any export enquiry is whether they want a sample or a quote, because only one of those starts the clock.
Worth keeping because: First time this has been established in the company. It will be asked again the next time an enquiry arrives.